Common Queries
What is your return policy?
Due to the nature of the items, for sanitary purposes there are no refunds or exchanges. In the unlikely event you receive a damaged item, we will gladly replace it. For all other questions or inquiries, please contact us at kueenkosmetics@outlook.com
How long does processing and shipping take?
It will take our staff 3 to 5 business days (excluding USPS processing and delivery time) to process an order. To reduce the processing time for your order make sure your billing name and address is the same as that used for your credit card account. Unverified orders will be canceled and fully refunded back to the card holder with an email notification. All eyelashes are shipped from Philadelphia, Pennsylvania. USPS is our preferred shipping carrier within the US. Orders are shipped via USPS FIRST CLASS. Please allow 3-5 business days (excluding holidays) for your items to arrive or longer depending on USPS daily operations and expected delivery time. Once the package(s) have left our distribution office and a tracking number has been emailed, we are not liable for lost or damaged packages. We are not responsible for delivery delays due to weather, mishandling by carrier, or undeliverable addresses. Note: Free shipping promotion offers (when applicable) apply only to a US address originating within the 48 states.
There will be a nominal fee if the shipping address is outside of the lower 48 states. INTERNATIONAL SHIPPING IS $25.00 using USPS First Class International. Customers will be responsible for exchange rate, duties, and taxes according to their country. International orders may be subjected to customs delays. Once your package crosses US borders, the USPS tracking may not give complete tracking information. Use the same international tracking number and track your package through your local postal service. If the tracking information indicates your package passed customs inspection and have not been delivered to your door, you will have to physically claim your package at your local post office. Your local postal service will return any unclaimed packages back to the USA.
Which payment methods do you accept?
We gladly accept most major credit cards ......Visa, MasterCard, American Express, Discover, and Paypal.
Warranty Disclaimer
Kueen Kosmetics is provided as is without any guarantees or warranty. In association with the product, Kueen Kosmetics makes no warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, of title, or of non-infringement of third party rights. Use of the product by a user is at the user’s risk. NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A SPECIFIC PURPOSE, THE PRODUCTS TO WHICH THE INFORMATION MENTIONS MAY BE USED WITHOUT INFRINGING THE INTELLECTUAL PROPERTY RIGHTS OF OTHERS, OR OF ANY OTHER NATURE ARE MADE WITH RESPECT TO INFORMATION OR THE PRODUCT TO WHICH INFORMATION MENTIONS. IN NO CASE SHALL THE INFORMATION BE CONSIDERED A PART OF OUR TERMS AND CONDITIONS OF SALE.
Limitations of Liabilty
Kueen Kosmetics, shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Kueen Kosmetics has been advised of the possibility of such damages. Kueen Kosmetics is not liable for any allergic reactions. Kueen Kosmetics is also not liable for allergic reactions to adhesives, solvents or any such products. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.